Craig Doran
Chief Executive Officer (CEO) & Founder
Investigations That Hold Up: How Technology is Building Child Safety Investigation Capability Across Queensland's Reportable Conduct Scheme
On 1 July 2026, Queensland's Reportable Conduct Scheme becomes law — and thousands of organisations across education, health, disability, and community services will be legally required to conduct formal, regulator-facing investigations into serious allegations involving children, many for the very first time.
The challenge is real. Strict notification timeframes, defensible evidence management, structured reporting to the Queensland Family and Child Commission, and an obligation to investigate allegations even where no criminal conduct is alleged — these are not requirements that can be met with spreadsheets, shared drives, and good intentions.
Critically, most of the people now responsible for RCS investigations are not trained investigators. Teachers, HR professionals, service managers, and frontline practitioners will be expected to produce regulator-ready findings under time pressure and legal scrutiny. The question this presentation addresses is straightforward: how does the broader investigation community help fill that gap — and what happens when it does
This session, drawn from real-world implementation experience, explores how purpose-built investigation technology combined with structured investigative methodology is enabling organisations to meet their RCS obligations with confidence. It examines what effective investigations look like in practice — structured evidence mapping, audit-ready reporting, and AI-assisted analysis operating under human oversight — and how these tools are creating a consistent, defensible standard of investigation across diverse sectors and experience levels.
Beyond compliance, the session makes a wider argument: when investigations are done well from the outset, everyone benefits. Better-quality internal investigations produce better evidence trails. Better evidence trails support better outcomes when matters are referred to law enforcement or prosecution. The RCS is not just a regulatory framework — it is an opportunity to build a genuinely collaborative child safety ecosystem connecting organisations, regulators, oversight bodies, and law enforcement in ways that were never previously required or incentivised.
Open Access